Auto claims glossary

Using AI to analyze vehicle damage and speed up the creation of repair estimates.

An insurance professional who inspects vehicle damage and determines repair or settlement outcomes.

Digital tools that pre-fill CCC One’s total-loss or claim forms using estimate data.

The loss in a vehicle’s market value after repairs following a claim.

Delays caused by missing or incomplete claim photos, notes, or required evidence.

Creating a professional PDF estimate with photos, totals, and line items.

First Notice of Loss—the initial report of an insurance claim that starts the auto claims estimating platform workflow.

The process of writing paintless dent repair or hail damage estimates using structured line items and operations.

Collecting and organizing vehicle photos at the start of a claim for triage and estimating.

AI-assisted identification and naming of inspection photos to speed up organization.

Using inspection photos to assess auto damage, label images, and support AI auto damage estimating.

An update to an original estimate when additional damage, parts, or labor are discovered during repair.

A claim outcome where repair cost exceeds the vehicle’s value threshold set by the carrier or state.

Routing a claim based on severity, documentation quality, and workflow rules.

Tools that reduce repetitive tasks for adjusters and appraisers.